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Forethought is a San Francisco-based technology company that provides generative AI solutions for customer support. Its flagship product, SupportGPT™, uses Large Language Models fine-tuned on clients’ own data to automate answers to common questions, prioritize cases, assist agents, and recommend workflows. Forethought’s AI solution, Agatha Answers, can resolve complex customer issues securely and personalized. The company has won several awards, including the TechCrunch Disrupt Battlefield in 2018, and focuses on AI, NLP, customer support, and automation.

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About

Forethought is an AI platform that offers a generative AI solution for customer support. The company was founded in 2017 and is based in San Francisco, California. Forethought’s flagship product is SupportGPT™, a generative AI platform that helps support teams automate answers to common questions, triage and prioritize cases, ramp agents faster, and recommend workflows for various industries. SupportGPT™ uses Large Language Models (LLMs) fine-tuned on the customer’s own data to maximize efficiency and ROI for support teams, with 91% average model accuracy and 40% average reduction in First Response Time. The platform streamlines the entire support ticket lifecycle on one platform, solving common questions, triaging and prioritizing cases, assisting agents, and discovering ways to improve performance and ROI.

Forethought’s generative AI solution uses NLP, machine learning, and natural language understanding to empower companies to automate customer support with its AI solution called Agatha Answers. The platform automatically resolves complex customer issues in a secure and personalized manner while infusing generative AI at each stage of the customer support journey.

Forethought serves various industries, including E-commerce, SaaS, and FinTech. The company won the 2018 TechCrunch Disrupt Battlefield with its plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30%.

Overall, Forethought is a leading generative AI company providing customer service automation that helps support teams maximize efficiency and productivity. The company’s products enable seamless customer experiences by infusing generative AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledge.

 

Pricing

Forethought’s pricing information is not publicly available on their website. However, they offer a free demo and trial for interested customers. You can contact their sales team through their website for more information on pricing and available plans.

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Release Date: 28 March 2023
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Frequently Asked Questions

What industries can benefit from Forethought's solutions?

Forethought’s solutions can benefit a wide range of industries, including E-commerce, SaaS, FinTech, healthcare, education, and more.

How accurate is Forethought's SupportGPT™ platform?

On average, Forethought’s SupportGPT™ platform has an accuracy rate of 91%.

Can Forethought's solutions be customized for each client?

Yes, Forethought’s solutions are fine-tuned on clients’ own data, which allows them to be personalized and customized for each client’s specific needs.

How can Forethought's solutions improve customer support?

Forethought’s solutions can automate answers to common questions, prioritize cases, assist agents, and recommend workflows, which can help reduce first response times, increase efficiency, and improve overall customer satisfaction.

How long does it take to install Forethought's platform?

Forethought’s platform can be installed in as little as two days.

What awards has Forethought won?

Forethought won the TechCrunch Disrupt Battlefield in 2018, which is a prestigious startup competition.