Introducing Harvey, the intelligent AI assistant that revolutionizes team productivity and elevates customer support to new heights. Harvey is a powerful AI bot that works seamlessly within your customer support ecosystem, enabling teams to focus on the most critical tasks while leaving time-consuming grunt work to the AI sidekick.
One of Harvey’s exceptional capabilities is its intelligent email template suggestions. With Natural language processing (NLP) capabilities, Harvey accurately analyzes customer messages and intelligently suggests the most relevant email templates for quick and effective responses. Say goodbye to the hassle of choosing the “best” template from a long list – Harvey does the work for you, ensuring that your responses are timely and satisfactory.
Another remarkable feature is Thank You Detection. After resolving conversations, customers often send “Thank You” responses that don’t require any action but can reopen the conversations. Dealing with hundreds of such conversations can be time-consuming for teams, impacting service metrics. Here, Harvey steps in and identifies and closes conversations reopened due to non-actionable “Thank You” responses with underlying sentiments of gratitude. This ensures that your support metrics remain accurate and your team can focus on providing top-notch service to customers.
Harvey supercharges productivity by automating the manual task of closing conversations with non-actionable responses, allowing teams to concentrate on essential work. Its effectiveness also extends to improving performance metrics, as non-actionable responses can significantly impact defined SLAs. By automatically closing such conversations, Harvey ensures your analytics data remains reliable.
Harvey is not just an AI tool; it is an accountable and adaptive sidekick. You can easily track all conversations closed by Harvey and view the actions performed in the activity panel on your Gmail inbox’s right side. Furthermore, Harvey is constantly learning from your team’s interactions. If it ever closes a conversation incorrectly and an agent reopens it, Harvey takes this as feedback to enhance the accuracy of its algorithms, ensuring continuous improvement.
Setting up Harvey is incredibly simple – with just one click, you can enable or disable Harvey’s “Thank You Response Detection” for any shared mailbox. Harvey works harmoniously with humans and predefined workflow automation, never overriding crucial actions performed by your team.
Harvey offers a range of features, including shared email inboxes, live chat, knowledge base, WhatsApp channel, contacts management, collision alerts, iOS and Android mobile apps, SLA violations, CSAT, rich visual analytics, AI bot, advanced access control, and integrations with popular tools like Asana, JIRA, Salesforce, Slack, Zapier, and QuickBooks.
How much does Harvey cost?
Harvey offers three pricing plans: Lite, Pro, and Elite. The Lite plan costs $15/user/month, the Pro plan costs $39/user/month, and the Elite plan costs $59/user/month. Each plan offers different features and capabilities.
Is there a free trial of Harvey?
Yes, Harvey offers a 7-day free trial with no credit card required. During the trial, users can test out the software and its features to see if it’s a good fit for their business.
What kind of customer support does Harvey offer?
Harvey offers 24×7 chat and email support for all its customers. The Pro and Elite plans also offer priority support and a dedicated success manager.