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Yuma Ticket Assistant is an AI that integrates with your Help Desk software to automate response drafting for customer tickets. Improve efficiency and support quality, increase customer satisfaction, and boost revenue.

Currently empowering Shopify merchants using Gorgias.

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About

Yuma.ai is an artificial intelligence (AI) software that automates the drafting of customer support responses for e-commerce businesses. Yuma.ai integrates with help desk software and analyzes customer inquiries to draft appropriate responses automatically. If Yuma.ai is confident in its response, it suggests a draft to the agent when they open the ticket, and if not, nothing shows up, ensuring that the agent’s workflow is not disrupted.

Yuma.ai also allows businesses to instruct it by clicking a button and succinctly writing what they want to say. Yuma.ai then generates a complete draft using the business’s brand voice, which is always on-brand, polite, and grammatically correct.

Yuma.ai also has a custom knowledge base feature, which is tailored to the business’s brand after being installed on the help desk. Yuma.ai can learn the business’s writing style from past tickets and use that style to draft future responses, ensuring that all responses are on-brand, with the right tone, and in perfect English.

Yuma.ai has conversation thread summarization, multilingual and auto-translation, and one-click “reply & close ticket” features, which save time and boost productivity for the whole support team. Yuma.ai is currently integrated with Gorgias and Shopify natively, and support for other platforms, including Zendesk, is coming soon.

Yuma.ai is designed to be as convenient and helpful as possible for the support team. With Yuma.ai, businesses can automate routine tasks and focus on delivering exceptional customer service. Yuma.ai also seamlessly integrates with help desks, FAQs, historical tickets, Shopify products and pages, macros, and customer orders to provide personalized and accurate answers to support tickets.

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Release Date: 28 March 2023
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Frequently Asked Questions

Which helpdesk software does Yuma.ai integrate with?

Currently, Yuma.ai integrates natively with Gorgias and Shopify. However, support for other platforms, including Zendesk, is coming soon. If you need support for a specific platform, you can contact the Yuma.ai team.

How does Yuma.ai draft responses?

As soon as a ticket comes in, Yuma.ai’s AI algorithm analyzes the inquiry and drafts the most appropriate response for the customer. If Yuma.ai is confident about its response, a draft will be suggested to the agent when they open the ticket. If not, nothing will show up, ensuring that the agent’s workflow is not disrupted and that each customer inquiry is handled efficiently and effectively.

Can Yuma.ai learn my brand's writing style?

Yes, Yuma.ai can learn your writing style from your past tickets. It then uses that style to draft its future responses. This ensures that all responses are on-brand, with the right tone and in perfect English.

Does Yuma.ai support multiple languages?

Yes, Yuma.ai speaks the 15 most common languages. Incoming ticket languages don’t matter; Yuma.ai will adapt and draft its response in the appropriate language.

 

Does Yuma.ai offer a free trial?

Yes, Yuma.ai offers a 7-day free trial for its Starter Plan. During the trial, you can access all of the features of the Starter Plan, including 100 automated drafts.

How much does Yuma.ai cost?

After the free trial, Yuma.ai’s Starter Plan costs $39/month. The plan includes 100 automated drafts per month, AI automated draft generation, writing style customization, conversation thread summarization, reply & close ticket with one click, and native integration with Gorgias, help centers & FAQs sync, historical conversations sync, past orders & products sync, and macros sync.

How can I get in touch with Yuma.ai support?

You can contact Yuma.ai support by filling out the form on their website or by emailing them at [email protected]. They typically respond within 24 hours.