Cody.ai is an AI-powered customer service automation platform designed to help businesses engage with their customers more effectively. The platform uses natural language processing (NLP) and machine learning algorithms to understand customer inquiries and respond with relevant information, personalized recommendations, and helpful solutions.
At its core, Cody.ai is a messaging-based platform that enables businesses to engage with customers where they are most comfortable. The platform integrates with popular messaging channels like WhatsApp, Facebook Messenger, and SMS, allowing customers to initiate conversations and receive responses in real time.
Cody.ai’s NLP algorithms enable the platform to understand customer inquiries in context, even if the phrasing or grammar is unconventional. This allows Cody.ai to provide personalized responses that accurately address the customer’s needs. For example, if a customer asks about the status of their order, Cody.ai can provide real-time updates and tracking information.
In addition to automating common customer services requests like order tracking, returns, and FAQs, Cody.ai also provides analytics and insights that enable businesses to track customer engagement, identify areas for improvement, and optimize their customer service strategy over time. The platform can also integrate with other business systems, such as CRMs and order management systems, to provide a seamless customer experience.
Overall, Cody.ai offers businesses an efficient and effective way to engage with their customers and provide high-quality customer service at scale.
Cody offers three pricing plans for AI solutions catering to different business needs. Basic plan costs $29/month, Premium plan costs $99/month, and Advanced plan costs $249/month. Each plan includes different features such as GPT queries, users, bots, documents, and custom appearance. Additionally, Cody provides end-to-end AI enterprise services for custom solutions.
No need to track down manuals or sift through endless documents. Cody analyzes all accumulated documents and acts as an expert on all your company processes to provide the answer you need in seconds.
Upload Any Data & Build Your Knowledge Base
Securely upload anything from PowerPoints to PDFs or crawl an entire website to instantly integrate information and customize Cody for your company. Cody will search your database and use it to craft an intelligent responses.
Provide Sources For Every Answer
For added peace of mind, you can check Cody’s work. Whether it’s from one source or multiple sources, Cody provides the sources used to come up with every answer.
Boost Employee Efficiency
With instant answers, ideas, and ready-made work, your team can work smarter, not harder. Use Cody to complete tasks faster, like writing professional emails, translating documents, or creating marketing materials.
Provide Support & Troubleshoot Issues
Not making full use of your digital tools? Can’t get the sound to work on Zoom? Cody uses support documentation to help your team quickly troubleshoot any issues and discover hidden features.
Brainstorm Ideas & Give Suggestions
If you’re not sure where to start, you can use Cody to bring new perspectives and insights to the table. Because Cody remembers conversations and contextual history, it can give ideas and advice.
Cody.ai works by integrating with popular messaging channels like WhatsApp, Facebook Messenger, and SMS, allowing customers to initiate conversations and receive responses in real time. The platform’s NLP algorithms enable it to understand customer inquiries in context, even if the phrasing or grammar is unconventional. This allows Cody.ai to provide personalized responses that accurately address the customer’s needs.
What types of businesses can benefit from using Cody.ai?
Cody.ai can benefit any business that wants to improve customer engagement and provide high-quality customer service at scale. This includes e-commerce businesses, financial services companies, healthcare providers, and more.
What languages does Cody.ai support?
Cody.ai supports multiple languages, including English, Spanish, Portuguese, French, German, Italian, and more.
What types of customer service inquiries can Cody.ai handle?
Cody.ai can handle a wide range of customer service inquiries, including order tracking, returns, FAQs, product recommendations, and more.
Can Cody.ai integrate with other business systems?
Yes, Cody.ai can integrate with other business systems, such as CRMs and order management systems, to provide a seamless customer experience.
How does Cody.ai handle customer data privacy and security?
Cody.ai takes customer data privacy and security very seriously. The platform uses industry-standard encryption and security protocols to protect customer data and complies with all relevant data protection laws and regulations.